Cancellations and refunds.
Every bag is roasted for the order it belongs to, usually within 2 working days of the order. That is why the policy turns on whether your bag has been roasted yet.
Cancelling before roasting
You can cancel any order for a full refund until your bag is roasted. Write to deepali.barjatya@gmail.com or call +91 91191 14527 with your order reference, which is on the confirmation page and in Your orders. Get in touch as soon as you can; we confirm the cancellation and tell you whether the roast had started.
After roasting
Once a bag is roasted it cannot be cancelled or returned, because it was roasted for you and coffee is a food product.
Damaged, wrong or missing bags
If your bag arrives damaged or opened, or you receive the wrong coffee, size or grind, tell us within 48 hours of delivery. Send a photo of the bag and the packaging with your order reference. We send a replacement or refund you in full, whichever you prefer, and you do not need to send the coffee back.
If the courier loses your order, or it has not arrived seven working days after the latest date shown at checkout, we send a replacement or refund you in full.
How refunds are paid
Refunds go back to the UPI account, card or bank account you paid with, through Razorpay. We start the refund within 2 working days of agreeing to it, and it usually reaches you in 5 to 7 working days, depending on your bank.
Other policies
Last updated 10 October 2026.